Effective date: October 03, 2024
 

Welcome to EdenProse (“EdenProse,” “we,” “our,” or “us”). These Terms of Use (the “Terms”) govern your access to and use of our websites, client portals, content shop, dashboards, and any other online properties or services we operate (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.
 

If you do not agree to these Terms, do not use the Services.

You may use the Services only if you can form a binding contract with EdenProse and are at least 18 years old (or the age of majority in your jurisdiction). You represent that all information you provide to us is accurate and that you will keep it up to date.

If you do not agree to these Terms, do not use the Services.

We may update these Terms from time to time. When we do, we will change the “Effective date” above and, where required by law, provide additional notice. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of them.

• Registration. Some features require an account. You must keep your login credentials confidential and are responsible for all activity under your account.

• Client gating. Some client pages (e.g., brand profile, dashboard, project details, checkout) may be gated or require completion of onboarding steps before access is granted.

• Notice of breach. Notify us immediately at contact@edenprose.com if you suspect unauthorized access to your account.

• Quotes and pricing. Prices are shown in USD unless stated otherwise and may be displayed dynamically (e.g., based on word count, quantity, or tier). Taxes, fees, and payment processor charges may apply.

• Payment. We accept payment via third‑party processors. By purchasing, you authorize us (and our processors) to charge your selected payment method for the total amount shown at checkout.

• Orders. An order is accepted when we send written confirmation (e.g., an order confirmation page, invoice, or email). We may decline any order, limit quantities, or reject certain projects within an order.

• Chargebacks. If you dispute a payment without first contacting us, we may suspend or terminate your access and pursue any remedies available.

• Turnaround. Any timelines we provide are estimates and may change based on complexity, client responsiveness, and queue.

• Scope. Deliverables are produced to the scope defined in the project brief at the time of order. Material changes to scope (e.g., topic shifts, audience pivots, additional pages) may require a change order and additional fees.

• Revisions. EdenProse provides unlimited revisions to align the deliverable with the approved brief, within a reasonable window and provided feedback remains consistent with the original scope. Revisions that introduce new scope or contradict the brief may be quoted as new work.

• Your materials. You retain all rights in assets you provide (logos, branding, data, etc.). You grant EdenProse a limited license to use such materials solely to deliver the Services.

• Work product. Upon full payment, and unless otherwise stated in a statement of work or invoice, EdenProse assigns to you all right, title, and interest in the final written deliverables specifically produced for you under these Terms (excluding EdenProse’s pre‑existing materials and tools). Until full payment is received, EdenProse retains all rights.

• Portfolio use. You grant EdenProse a non‑exclusive, revocable license to display non‑confidential excerpts of the final deliverables (and your logo/name) in portfolios, case studies, and marketing materials. You may revoke this license by emailing contact@edenprose.com; revocation will apply prospectively.

• Pre‑existing IP & tools. Templates, frameworks, libraries, and know‑how created or owned by EdenProse before or independent of your project remain EdenProse IP. We grant you a non‑exclusive license to use any such materials as embedded in the final deliverables solely as necessary to use those deliverables.

You agree to:
 

1. Provide timely, accurate information and access reasonably needed to perform the Services (brand details, product data, SMEs, links, etc.).

2. Review drafts and provide consolidated feedback within stated timelines.

3. Obtain all rights, licenses, and permissions for third‑party materials you supply.

​Project delays caused by missing inputs, approvals, or responses may extend timelines and/or incur standby or rescheduling fees.

You will not, and will not permit others to:
 

• Use the Services for unlawful, infringing, defamatory, harassing, hateful, or deceptive purposes;

• Submit or request content that is illegal, sexually explicit, exploitative, or incites violence or discrimination;

• Attempt to gain unauthorized access to any systems, accounts, or data;

• Interfere with or disrupt the operation of the Services;

• Reverse engineer or copy the Services in a manner that violates these Terms;

• Misrepresent your affiliation or impersonate another person or entity.
   

We may remove or refuse any request or content that violates these Terms.

The Services may rely on or link to third‑party platforms (e.g., payment processors, file‑sharing, analytics). Your use of those platforms is subject to their separate terms and privacy policies. EdenProse is not responsible for third‑party services, their availability, or their actions.

• AI‑assisted tooling. We may use responsible AI‑assisted tools (e.g., for ideation, grammar, or QA) under human oversight. You are responsible for final use and compliance in your industry (claims, disclosures, and regulatory requirements).

• Research sources. Unless otherwise agreed, research may rely on publicly available sources and tools. We do not guarantee factual completeness of third‑party sources.

• SEO & performance. Rankings, traffic, conversions, or other outcomes are influenced by many factors outside our control. We do not guarantee specific SEO or performance results.

We will use commercially reasonable efforts to keep your non‑public information confidential and protect it against unauthorized access, disclosure, or use. We process personal data in accordance with our Privacy Policy.

• General. Except as required by law or expressly stated in a written agreement, all sales are final once work has begun. We may, at our discretion, offer partial refunds or credits when (for example) no work has started, a duplicate order occurred, or we cannot reasonably deliver the Services.

• How to request. Contact billing@edenprose.com with your order number and details. Refunds (if approved) are issued to the original payment method or as account credit.

If you believe material on the Services infringes your copyright, send a notice to legal@edenprose.com with: (a) your contact info; (b) identification of the copyrighted work; (c) the URL/location of the allegedly infringing material; (d) a statement that you have a good‑faith belief the use is not authorized; (e) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized agent; and (f) your signature. We may remove content in our discretion and, when appropriate, terminate repeat infringers.

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or for other legitimate reasons (e.g., fraud, nonpayment, legal risk). You may stop using the Services at any time. Sections that by their nature should survive (e.g., ownership, confidentiality, payment obligations, indemnity, warranty disclaimers, limitations of liability, dispute resolution) will survive termination.

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, EDENPROSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EDENPROSE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO EDENPROSE FOR THE ORDER GIVING RISE TO THE CLAIM IN THE 3 MONTHS PRECEDING THE EVENT.
 

Some jurisdictions do not allow certain limitations, so the above may not apply to you to the extent prohibited by law.

You will indemnify and hold harmless EdenProse and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your content or materials; or (d) your violation of any law or third‑party right.

• Governing law. These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict of law principles.

• Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@edenprose.com. If we cannot resolve it within 30 days, the dispute will be handled as below.

• Arbitration. Except for claims that may be brought in small‑claims court and claims for injunctive relief, any dispute arising out of or relating to these Terms or the Services will be finally resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association. You and EdenProse waive any right to a jury trial or to participate in a class action.

You are responsible for complying with all local laws, rules, and regulations that apply to your use of the Services, including export and import regulations.

• Entire agreement. These Terms, any order/statement of work, and the Privacy Policy constitute the entire agreement between you and EdenProse.

• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.

• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

• Notices. Legal notices to EdenProse must be sent to legal@edenprose.com and to: EdenProse, Attn: Legal, 14955 W Bell Rd, Unit 7823 Surprise, AZ 85374. Notices to you may be sent to the email tied to your account.

Questions about these Terms? Email contact@edenprose.com.

• You must be an adult and provide accurate info.

• Prices can change; payment is through trusted processors.

• We provide unlimited revisions within the scope of the brief.

• You own the final deliverables after full payment; we may show non‑confidential excerpts in our portfolio unless you ask us not to.

• We can’t guarantee SEO results.

• Keep your account secure; follow acceptable‑use rules.

• Standard legal protections apply (disclaimers, limits of liability, and arbitration in Arizona).