Effective date: October 03, 2024
 

EdenProse ("EdenProse," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites and portals, purchase services, or otherwise interact with us (collectively, the "Services").
 

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

The information we collect depends on how you interact with us.

A. Information you provide directly

Account & contact information (name, email, phone, company, role).
Brand & project information you submit via forms (e.g., business name, website, audience, tone, topics, briefs, links).
Order & billing information (service selections, prices, transaction details). Payment card data is processed by our payment processor and not stored by EdenProse.
Communications (emails, messages, support requests, survey responses).

B. Information collected automatically

Device & usage data (IP address, browser type, device identifiers, pages viewed, referring/exit pages, date/time, clicks, scrolls).
Cookies & similar technologies to remember preferences, analyze usage, and measure campaigns. See Cookies & Analytics below.

C. Information from third parties

Business partners / platforms that help us operate the Services (e.g., hosting, analytics, payments, file delivery, authentication).
Publicly available sources (e.g., company websites, social profiles) for B2B prospecting and research.

We do not intentionally collect sensitive personal information unless you choose to provide it in project materials (e.g., health or financial details). Please avoid including sensitive information unless necessary for the project and agreed in advance.

We use information to:
 

1. Provide and maintain the Services, including processing orders, delivering content, and operating client dashboards.

2. Personalize your experience, such as remembering settings and showing relevant content.

3. Communicate with you about orders, projects, updates, and administrative messages.

4. Improve the Services through analytics, testing, and quality assurance.

5. Prevent fraud, secure our systems, and enforce our Terms of Use.

6. Comply with legal obligations and respond to lawful requests.

7. Market our services (with your consent where required), including newsletters and informational content. You can opt out at any time.
    

​Lawful bases for EEA/UK users
Where GDPR/UK GDPR applies, our lawful bases include: contract (to perform our agreement), legitimate interests (e.g., security, analytics, B2B marketing), consent (e.g., certain cookies/emails), and legal obligation.

We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and measure campaigns.
 

• Strictly necessary cookies enable core features (security, login, session).

• Functional cookies store choices (language, preferences).

• Analytics cookies help us understand usage and improve performance.

• Advertising/measurement cookies (if enabled) help measure and deliver ads. Some jurisdictions consider this a "sale" or "sharing" of personal information for cross‑context behavioral advertising; see Your Privacy Rights.
   

You can manage preferences at any time via Manage Cookie Preferences. Your browser may also support Global Privacy Control (GPC) signals, which we honor where required.

We share information with:
​

• Service providers/Processors who perform services on our behalf (hosting, analytics, payment processing, communications, file storage, security). They may access information only to provide these services and must protect it.

• Professional advisors (lawyers, auditors) under confidentiality obligations.

• Business transfers (e.g., merger, acquisition, asset sale). Your information may be transferred as part of the transaction.

• Legal & safety where required by law, legal process, or to protect rights, property, or safety of EdenProse, our users, or others.
   

We do not sell your personal information for money. We may disclose limited identifiers and device/usage data to advertising or analytics partners which could be considered a "sale" or "sharing" under certain state privacy laws. See opt‑out options below.

We keep information only as long as necessary for the purposes outlined in this policy, including to meet legal, accounting, or reporting obligations.

Account & profile data. Retained for the life of the account and up to 24 months after inactivity, unless deleted earlier.
Project & content files. Retained for the life of the project and up to 36 months after final delivery (or as agreed in the statement of work).
Transaction records. Retained for 7 years for tax and accounting purposes.
Support communications. Retained for 24 months.
Analytics/telemetry. Retained for approximately 14–26 months (per tool defaults).

We may retain de‑identified or aggregated data for analytics.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

We are based in the United States and may process information in the U.S. and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for transfers from the EEA/UK.

Your rights depend on your location. Subject to applicable law, you may have rights to:
 

• Access/Know what personal information we collect, use, and disclose.

• Correct inaccurate personal information.

• Delete personal information.

• Portability of certain information.

• Opt‑out of sale or sharing of personal information and of targeted advertising.

• Limit use/disclosure of sensitive personal information (if applicable).

• Withdraw consent where processing is based on consent.

How to exercise your rights
Email contact@edenprose.com or use the contact form on the Contact Us page. We will verify your request and respond within the time required by law. Authorized agents may act on your behalf where permitted.

Opt‑out of sale/sharing & targeted ads
Use the Do Not Sell or Share My Personal Information link and/or adjust cookie preferences. We also honor GPC signals where required.

Email marketing
You can unsubscribe from marketing emails using the link in the message. We may still send transactional or service emails (e.g., order confirmations, project updates).

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact legal@edenprose.com and we will delete it where required.

The Services may link to third‑party sites or services we do not control. This policy does not apply to third parties, and we are not responsible for their privacy practices.

We may use responsible AI‑assisted tools (e.g., for ideation, grammar, quality checks) under human oversight. We do not grant AI tools independent rights to your content. You remain responsible for your final use of deliverables in your industry (claims, disclosures, regulatory compliance).

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the Effective date. Your continued use of the Services after changes take effect means you accept the updated policy.

If you have questions, concerns, or requests regarding privacy, contact us at:

EdenProse – Privacy Team
Support: contact@edenprose.com
Legal/DMCA: legal@edenprose.com
Address: 14955 W Bell Rd, Unit 7823 Surprise, AZ 85374

California (CCPA/CPRA)
California residents have the rights described above. We disclose the following categories of personal information for business purposes: identifiers, commercial information, internet/network activity, geolocation (approximate), and inferences (to personalize content). We do not knowingly sell personal information of consumers under 16.

EEA/UK
You have the rights set out in Your Privacy Rights above and may lodge a complaint with your local data protection authority. Where consent is the basis for processing, you may withdraw it at any time.

Manage Cookie Preferences – [Privacy popup at the bottom left of the screen.]
Privacy Request Form – www.edenprose.com/privacy-request
Do Not Sell or Share My Personal Information – [Located in footer.]

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EDENPROSE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO EDENPROSE FOR THE ORDER GIVING RISE TO THE CLAIM IN THE 3 MONTHS PRECEDING THE EVENT.
 

Some jurisdictions do not allow certain limitations, so the above may not apply to you to the extent prohibited by law.

You will indemnify and hold harmless EdenProse and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your content or materials; or (d) your violation of any law or third‑party right.

• Governing law. These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict of law principles.

• Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@edenprose.com. If we cannot resolve it within 30 days, the dispute will be handled as below.

• Arbitration. Except for claims that may be brought in small‑claims court and claims for injunctive relief, any dispute arising out of or relating to these Terms or the Services will be finally resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association. You and EdenProse waive any right to a jury trial or to participate in a class action.

You are responsible for complying with all local laws, rules, and regulations that apply to your use of the Services, including export and import regulations.

• Entire agreement. These Terms, any order/statement of work, and the Privacy Policy constitute the entire agreement between you and EdenProse.

• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.

• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

• Notices. Legal notices to EdenProse must be sent to legal@edenprose.com and to: EdenProse, Attn: Legal, 14955 W Bell Rd, Unit 7823 Surprise, AZ 85374. Notices to you may be sent to the email tied to your account.

Questions about these Terms? Email contact@edenprose.com.